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Anne Shelley, MBA, BSN, RN

Anne Shelley

Director of Professional Development & HH/Hospice Regulatory Relations

  • Reviews state and federal policies and regulations and determines impact on the delivery of Ohio health care services
  • Staff liaison to Clinical Executive Action Council and Assisted Living special interest group
  • Works with state and federal agencies and regulatory bodies

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Front Line Supervisor Training
Leading the Challenge and Finding Your  Strengths 

In our committed focus on addressing the workforce challenges in our industry, LeadingAge Ohio has partnered with the Alber Enterprise Center of The Ohio State University to offer the Front Line Supervisor Training "Leading the Challenge and Finding Your Strengths."

Why Leading the Challenge and Finding Your Strengths?

The workforce challenge continues to brew in the long-term care sector. There is a shortage of nurses and direct care workers , an elderly population reaching significant numbers by 2030, and a diminishing number of potential family caregivers. These different segments have started intersecting and impacting delivery of healthcare services and the recruitment and retention of direct care workers to long-term care. Both issues will continue to have far-reaching implications and pose significant strain and challenges for the current healthcare model. 

The U.S. Census Bureau states, "By 2030 , the number of Americans aged sixty-five years and older is projected to exceed seventy million, representing 20% of the population" (2012). The Institute of Medicine projects that the United States will need an additional 3.5 million long-term health care workers by 2030 to simply maintain the ratio of workers per older U.S. resident (2008). By 2050, there is a 40% chance that someone who is 65 years old will likely live to age 90 (Experience Corps, 2010). 

Attracting and retaining direct elder care workers is a challenge and these workers are at a premium. Turnover in the long-term services and supports industry is high. The population is aging. It is critical to find qualified people to work in this industry. One opportunity is to provide frontline supervisor training to assist in developing both current and future leaders . 

The goal of the frontline supervisor training is to provide leadership principles and practices that are consistently applied by all supervisors. When employees work in an environment with improved levels of respect, trust and accountability, a superabundance of new ideas, creativity, engagement and ownership will improve retention, productivity, and efficiency beyond current levels. 

The impact of this educational program could be measured by improvement in employee retention. A second measure would be an increase in the potential leadership pool at organizations who send staff to this training. 

As a result of the training, participants will be able to:

  • Develop skills to encourage the team members to increase performance, learning and job satisfaction.
  • Discuss the fundamental characteristics of leadership
  • Identify the Five Practices of Exemplary Leadership®.
  • Discuss necessary skills to mobilize productivity, innovation and culture of
  • Identify Top 5 strengths and discover ways to build those strengths.

Front Line Supervisor Training


Testimonials: Here's what Your Peers Had to Say

"Greater communication and understanding of other person’s perspective."
 Troy Snyder, President/CEO, Brethren Care Village

"Better handling of challenging conversations.  Boosted confidence."
Cynthia Bougher, President/CEO,  Valley Hospice

"Appreciating differences: recognizing that 'one size doesn’t fit all' when it comes to dealing with employees."  
Brad Reynolds, Executive Director, Ohio Living Cape May 

"Supervisors very appreciative of training.  Increased comradery."  
Jennifer Sanchez,  Direct of Human Resources, Friendship Village of Columbus



Jim FranksJim Franks has over 30 years of professional experience with IBM, Cisco Systems, Dale Carnegie, as a Dean and now partnering with Alber Enterprise Center. Jim has the breadth of expertise that can only come from actually doing it as well as a life-long learner. He has helped leaders in education, manufacturing, oil services, military, consulting, and long-term care industries build healthy, high­ performing companies. His past clients include, Caterpillar, ITW, WPAFB, Seepex, Price Waterhouse Coopers, Strategy & and The Ohio State University. 

Jim welcomes the opportunity to begin a dialogue where he comes alongside you  to help you foster a healthy culture of trust, accountability and break-through results. His areas of specific expertise are in Leadership and Executive Coaching, Strategy, and Execution. As a coach he has helped hundreds of clients (C-suite to front-line supervisors) apply workshop principles of leadership and execution and discover blind spots so that professional development rapidly accelerates . The best results come when he helps the leader realize a new paradigm based on truth and trust. Jim is a trained facilitator for The Leadership Challenge® (Kouzes and Posner) and is a certified, Co-Active Coach through the Coaches Training Institute.

Anne JohnsonAnne Johnson has spent her career working with people - in health care, long-term services and supports, fundraising and organization development, serving in several leadership roles. She has developed training curriculums for grief and loss and graduate level leadership courses, developed statewide programs for advocacy and faith-based institutions and administered a continuing education program for a multi-site long-term services and supports organization. Her experience and passion to collaborate with others gives her a solid background to work with many organizations. She is focused on results through successfully helping to establish high performing and cross-functional teams. 

Anne is a Senior Organization Development Consultant for the Alber Enterprise Center. She is a trained facilitator for The Leadership Challenge® (Kouzes and Posner) and has completed Denison Consulting's Certification Workshop. Anne is also a Gallup-Certified Strengths Coach®, working with teams and individuals to assist them in understanding and maximizing their strengths to achieve personal and professional goals. 

In addition to her role with the Alber Enterprise Center, she teaches graduate students as a faculty member for Davenport University in Grand Rapids, Michigan, focusing on critical thinking, leadership, leadership communication skills and organization development. Anne has an M.S. in Strategic Leadership from Mountain State University in Beckley, West Virginia and a B.S. in Business Administration from Franklin University in Columbus, Ohio.

Workshop Information

Interested in hosting a Front Line Supervisor Workshop at your facility?  Contact Anne Shelley, Director of Professional Development and HH/Hospice Regulatory Affairs, at or call 614-545-9030 for all the details.

Our national partner, LeadingAge, is an association of 6,000 not-for-profit organizations dedicated to expanding the world of possibilities for aging. Together, we advance policies, promote practices and conduct research that support, enable and empower people to live fully as they age.